Shipping policy

Shipping policy

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

For simple flat rate shipping: We offer free shipping on purchases over $150 within the continental US. For purchases below this amount, we offer $10 flat rate shipping within the continental US.

In-store pickup

You can skip the shipping fees with free local pickup at our boutique in Virginia Highlands. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. We will send you an email when your order is ready along with instructions. 

Our in-store pickup hours are 11am-7pm Tuesday through Saturday and 12pm to 6pm on Sundays. Please have your order confirmation email with you when you come.

International Shipping

Unfortunately, we do not offer international shipping at this time. 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at info@mooshshoppe.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

Please see our Refund and Return Policy for full details.